Testimonials

When one's home alarm system needs immediate attention, turning to expertise that is ready, willing and able to assist can be of great comfort to the caller. This was my experience recently, when calling upon Michael from Security Heroes for assistance, whom at the time was not personally known to me. Michael promptly responded by opening dialogue with me and immediately impressed me with his depth of knowledge. Soon thereafter his equally experienced and courteous tech, Nick, was dispatched to me and promptly rectified the problem. I can confidently recommend Security Heroes for their courtesy, prompt service and technical know how.

Peter .Shonberg

23:13 06 Aug 24

Michael listened to what I needed for my home security. With his intimate knowledge of the security business he was able to suggest a system that met my needs as well as incorporating some modern enhancements. Very happy with the installed system.

Jeff Gordon

12:07 21 Apr 24

Michael Hain from Security Heroes was great installing cameras around my house. He is a security expert. Knows his stuff really well

diana ambrozie

23:34 21 Mar 24

I got CCTV at my home back in 2019 and Security Heroes did a fantastic job.They were prompt to arrange a time to come out in person and give me a quote.They help me determine my actual needs and educate me about what solution was best suited to those needs.They were trustworthy and reliable and 5 years later, I’m still happy with their work. I highly recommend Michael and the team at Security Heroes.

Carole Mcdougall

22:31 15 Feb 24

Great service

Jesse Peshkin

22:06 22 Jan 24

Great to deal with from start to finish. Good value for money and set up was easy and straight forward. Definitely recommend.

Michael L

22:10 16 Oct 23

Excellent service. Cameras and video intercom are first class. Michael was easy to deal with, professional and a subject matter expert.

Adrian Campbell

06:29 31 Aug 23

Michael was a true professional and very experienced when it came to our existing house alarm, and gave us options on how to utilise our current system or the benefits of updating to a new system.The quality of alarm and cameras we have installed are absolutely amazing and we thank him for his help

Philip Lovel

03:18 28 Aug 23

I have just had SECURITY HEROES do an alarm check for me and an assessment of my existing CCTV system.I recommend Security Heroes for this type of work as they can be trusted and as supporters of NHW 3193 they come highly recommended.

Belinda Lew

10:56 16 Aug 23

We are very pleased with the professional and friendly staff that recently installed cctv system to our home.

05:42 11 Aug 23

I would like to thank Michael and his team for his help with our alarm system. He was extremely helpful and thorough in his approach. He didn’t try to sell us something we didn’t need.His honesty made us comfortable knowing that we would be taken care.I would highly recommend security heroes to anyone without hesitation.The chat over a coffee was a massive bonus.

Louis Stuk

00:19 20 Jun 23

Michael was always reliable and efficientand after he installed our security systemhis after sales service was excellent.I highly recommend Security Heroes to others who live in apartment blocks.

John Humphreys

00:53 18 May 23

Security Heroes recently installed CCTV cameras at our apartment building on time & on budget.All tenants also enjoyed a superb handover from the Security Heroes technicians which made every person most comfortable to use the mobile app to check on security around the premises from the safety of their own apartmentAn excellent experience, thank you

Adrian D

23:56 23 Feb 23

Michael and Dave were great!I had a bad experience with another alarm company and was then recommended to use Security Heroes.They came out quickly and resolved all my alarm issues as well as the mistakes made from the previous alarm company.Highly recommended and wouldn't hesitate using them again.

Lyn Campbell

11:20 11 Feb 23

Very professional and thorough company. Excellent service cannot recommend them highly enough

graeme ward

09:53 02 Feb 23

Thanks to Michael from Security Heros for a prompt and thorough assessment of my security requirements and suggestions to improve my ideas.Big thanks to Dave the installer/engineer who fitted my system with minimum fuss and maximum professionalism. Who explained the system and set up my phone to view online and cleaned up as well.Fantastic service guys.Thank you both.

Tracy Fried

11:46 19 Jan 23

Michael Hain of Security Heroes has been recommended widely on the internet and on community Facebook pages. At our first meeting Michael was exactly who I wanted him to be- tech savvy, highly intelligent but able to speak in easy terms, a security mastermind and a genuinely lovely gentleman. Immediately I knew he was honest, trustworthy and reliable. Michael provided me with a flawless, tailor made security solution at a fair price and was able to organise installation at a time and date to suit me. Michael’s technicians were knowledgeable, precise, worked timely, and executed the plan faultlessly. I am confident that I have the best solution for my needs at a reasonable price. Most of all I feel safe in my home, which is paramount. Michael answers the phone at all hours and is never unavailable when a security issue arises. I would highly recommend Security Heroes to anyone who values their safety and security and likes working with genuinely lovely humans.

Shelley Wolfsonser

08:18 23 Dec 22

The gentleman that came was fantastic and explained everything to me. He cleaned up after himself and I thank security heroes for doing my alarm and one more thing I have it on my app and can turn it on anywhere In the world and if the alarm goes off it alerts me immediately. Thank you so much and I would recommend them to any that needs a alarm.

Dawei Li

10:00 02 Aug 22

Great service and high tech Guru

sam romeo

07:49 06 Jul 22

Error code on panel swiftly resolved and secured.

Susie M

03:26 23 Nov 21

Would highly recommend Security Heroes, Michael is very knowledgeable and extremely helpful, he resolved our alarm issues very easily and quickly. Excellent customer service.

Kate Edwards

03:48 06 Apr 21

Michael and team revamped my security system and added some excellent security cameras - would definitely recommend!

Christopher Seabrook

10:18 02 Mar 21

I’ve been working with Michael and Security Heroes for a few years now.Michael is friendly, knowledgeable and always responsive to emails and calls. I can confidently recommended getting in touch for any security needs.

Marc Testart

01:22 10 Sep 20

Michael gives excellent guidance and advice in respect of security. Would definitely recommend approaching him for a chat.

Ashley Kissick

01:16 10 Sep 20

I refer Michael to my business clients for their security needs, because he is honest, knowledgeable, and incredibly customer focused. His ability to problem solve in a technical industry is rare and incredibly welcome. Highly recommended

yossef zaoui

08:17 16 Aug 20

Thanks Michael and team for the great service provided. Very happy with the alarm, would definitely recommend.

Marion Gray

02:41 04 Feb 20

Michael went above and beyond to make sure that we had a working security system before Christmas, which was less than a week after we first contacted him! He offered flexible options, explained everything thoroughly, and tailored the system to suit us. He is a good communicator and I have every confidence that we will receive excellent security coverage from Security Heroes.

jonggog

08:32 20 Jan 20

All connected with this business are first class professionals. My installation was difficult because of Telstra yet they persevered with great patience untill they solved the problem. Thank you Michael, Dennis and Daniel.

Kerry Anne Operation Verve

19:03 16 Sep 19

Michael Hain one of the most reliable, trustworthy business people I have ever met. His care in providing service is second to none and his dedication to consistently high quality outcomes means his customers always know they are safe in his hands. Highly recommend.

Mat L

12:11 26 Mar 19

If you’re looking for reliable and honest service Security Hereos is your place.. I met Michael after buying a business recently and his advise and assistance has been worth every single dollar..

Corinne Pascal

06:34 19 Oct 18

It was an honour to meet Michael Hain today, he is absolutely professional honest and relief from using Chubb who do not care. How honest? He treated my home as his own and not once did he try to oversell any products that were not necessary. How refreshing and remarkable #securityheroes

Michael Taylor

01:25 14 Aug 18

Pleasant dealings with Michael Hain, very experienced and customised our system to our needs and budget. Would highly recommend.

Samuel Yeoman

00:33 20 Jun 18

I used this company to install my alarm system and to setup back to base monitoring. Professional installer and communication with them also very good. Also when the alarm accidentally set off the monitoring company called quickly.

Robert Duncan

06:55 13 Dec 17

Security Heroes came to our house and provided a complete assessment of our individual security requirements and provided a written assessment the same day. It was very comforting to have a security expert design a security system that exactly met our requirements. Michael's knowledge and involvement with Neighbourhood Watch and the Victorian Security Institute was obvious to see and he provided up to date facts and could answer all our questions. We have already recommended Security Heroes to some of our friends.

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